Every customer separate. Every ticket started before you pick it up.
You look after forty to four hundred machines across a dozen customers with no night shift and no NOC. BE Hub gives each customer its own company, sends the right person the alert with the diagnosis attached, and keeps every approval under a name.
Onboard in one link
Create the company, copy the install link, run it on their machines or send it to their office manager. Windows, Linux, macOS, firewall, router: same link.
The first hour is done
Disk high at 03:00: by 03:01 BE AI has read a week of history, listed the offenders and written what it found. You read it with coffee.
Bill from the console
Usage per company every month: machines, runs, tokens, estimated cost. Your per-device fee, your margin.
Superadmin is you. Company admin is them, if you want.
Superadmin
Creates companies, sets each one's BE AI limits and schedule, rotates enrollment tokens, moves machines between companies when a customer changes hands, sees everything.
Company admin
Optional. A customer's own IT-minded person: manages their users, sees their machines, alerts and usage, approves proposals if you let them. Never sees another company.
Operator
Your technicians. Investigate, approve, push checks and releases, in the companies you assign them to.
What actually changes.
Monday 06:40
Northgate's 4G router lost signal overnight. The alert says the site router still answers ping from the NAS, so it is the carrier side. You call the carrier instead of driving out.
Tuesday 14:10
"Why is the practice server slow?" You ask BE AI in Discuss. Answer in about half a minute: a scanning job stuck at 100% CPU since lunch. Proposal to end it. You approve from the car park.
Wednesday, nightly pass
Two machines out of 46 get a note: one disk full in 11 days, one machine three releases behind. Everything else: nothing to say, nothing charged.
Friday, month end
Usage page: 46 machines, 61 runs, USD [x] of BE AI. Three lines on three invoices. Fictional week, real features.
Put BE Hub on ten machines this week.
A pilot takes an afternoon: one install link, your own approvals, your own data. Uninstall the agent and you are out.